How Do You Deal With Negative Comments on Social Media?

First of all, interacting with your community on social media is extremely important. It’s vital to reply to client questions and make them feel seen and valued. The same goes for dealing with negative comments – maybe more so.

An interviewer might ask you how you’d solve a potential social media crisis. If your only solution is to delete the comments, you likely won’t be the best candidate: deleting comments only frustrates clients more By acknowledging your mistakes, you show maturity and readiness to face your mistakes and improve your services.

It’s also crucial to differentiate offensive content (e.g., racial slurs, sexist comments from users on the internet) and comments that share negative experiences with your brand.